Location Canary Wharf, London Issue Date 05/09/2017
Working Pattern Full Time Salary Competitive
Reports to NSOC Manager


Job Purpose: To support the Delivery of ITC’s Operational Services to a portfolio of blue-chip and SME Customers

Job Summary:                              

  • Responsible for handling security incidents and service requests raised by ITC’s clients.
  • Carry out triage on anti-virus and other security events, raise incidents and support them to resolution
  • Assisting technical leads with general service improvement tasks.
  • Maintain operational processes and procedures for use by all shift personnel
  • Change management activities including implementation.

Main Functions & Duties:

  • Ownership of incident tickets, driving trouble-shooting, service restoration and remediation
  • Identification and mitigation of security threats
  • Liaising with customers to detail investigation outcomes and recommend remediation actions
  • Ownership of change tickets, ensuring is captured and maintained
  • Assist with training of and knowledge transfer to wider team in areas of expertise
  • Quality assurance of Incident and Change tickets
  • Assist senior engineering tiers with project-based configuration and deployment work
  • Co-ordination of vendors assisting with on-going TAC cases
  • Help to control costs by identifying suitable areas for attention and working efficiently
  • Maintain knowledge of ITC Policy, Standards, Process, Procedures and Guidelines
  • Maintain a high standard of technical knowledge and certifications
  • Daily/weekly/monthly reporting  to internal and external stakeholders

Essential Attributes/Experience

  • 1- 2 years experience working in a busy Security Operations Centre (SOC) environment
  • Experience of using enterprise ticketing systems including change management.
  • Experience with at least 3 of the following technology areas:
    • Zscaler
    • PKI certificate lifecycle management
    • Windows Server Update Services
    • McAfee ePO / MS End Point Protection
    • Microsoft Bitlocker
    • Firewall Management

General Intelligence and Disposition

  • Excellent organizational skills.
  • Demonstrable qualities of being a “team player”
  • Attention to detail, professional rigour, pro-active.
  • Personal and professional integrity.
  • Able to withstand pressure and work, where necessary unsupervised
  • Excellent communication skills, both written and spoken English
  • Credible, Professional, Personable

Working hours: 24×7 Shift rotation

If you like what you hear so far, then please get in touch by contacting [email protected]. You should include outline details of your experience and what kind of role you are looking for. If you have a LinkedIn profile or a copy of your CV online, please include a link to this in your message.

+44 (0) 20 7517 3900