Location Canary Wharf, London Issue Date 22/05/2017
Working Pattern Full Time Salary  Competitive
Reports to NSOC Manager

Job Purpose:

As a member of a team of experienced L1 and L2 Network and Information Security Engineers you will monitor, manage and support highly secure, complex network environments for a portfolio of blue-chip and SME Customers.

Key Interfaces:

NSOC Manager, Service Managers, Head of Operations, L2/L3/L4 engineers, Vendors.

Key Tasks:

  • Own the creation of, and drive Service / Change Requests, Incidents and Problems, determine root cause and communicate to internal and external stakeholders
  • Provision and maintenance of user accounts and access rights across multi-vendor hardware platforms and applications
  • Monitoring of internal and remote network environments initiating first line troubleshooting / triage procedures.
  • Communication, delegation and escalation to internal and external support tiers
  • Identification and mitigation of various security threats, thoroughly documenting to capture lessons learnt

Essential Requirements: 

  • Good computer literacy skills
  • Cisco CCENT or MCITP Server Administrator
  • CCNA / CCNA Security
  • The candidate MUST be able to communicate fluently and confidently to a high standard in both written and verbal English
  • Good experience with an IT service management tool such as TOPdesk (ideal), Service-Now or Remedy
  • ITIL v3 aware, ITIL Foundation preferred
  • Willing and able to work a 24×7 shift pattern

Additional qualifications which are desirable but not essential:

  • Upper second-class honours (2:1) degree, ideally in the Computer sciences or maths (other subject matters will be considered)
  • MCITP Enterprise Administrator
  • SolarWinds SCP

Key Attributes:

  • Professional and positive at all times, self-motivated and self-sufficient
  • Successful customer-facing practices
  • Diligent, with great attention to detail
  • Ability to cope successfully under pressure and with shifting priorities
  • Excellent collaborator and Team player, able to work on own initiative
  • Assertive, adaptable and creative
  • “Can-do” attitude, willing to go the extra mile
  • Must have the right to work in the EU

Example KPIs:

  • Flawless ticket management
  • High levels of customer satisfaction
  • Quality and completeness of documentation
  • Accurate and complete recording of time
  • Support creation and improvement of process, procedures and tooling

Working hours: 24×7 Shift rotation

 

Tel:
+44 (0) 20 7517 3900

 

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